Chief Digital and Information Officer - Manchester


HM Land Registry

Salary from:


Salary to:

*compare my salary

Employment type:

Full Time

About the Job

Job Summary

Are you the visionary leader to transform our digital landscape?

The Parliamentary and Health Service Ombudsman (PHSO) is excited to introduce a new role that will play a pivotal part in reshaping the way we serve the public, members of parliament, organisations we investigate and PHSO colleagues.

PHSO is a modern, vibrant organisation full off passionate, committed people. We make final decisions that have not been resolved by UK Government departments and the NHS in England. We are an independent national ombudsman service, holding public bodies to account.

We believe in the power of complaining. A well-handled complaint has the power to reveal the truth, bring closure and even create lasting positive change.

Job Description

The Role

As the inaugural Chief Digital and Information Officer, you’ll have a unique opportunity to make your mark. We’re looking for a strategic and authentic digital leader with the vision and expertise transform the way we work and what we deliver, enabling us to become a truly user-focused service.

You will be a thought leader, a catalyst for change, and a key member of our Executive Team. This is a role where your ideas and actions will have a profound impact on the organisation and ultimately on the lives of the people we serve.

If you’re passionate about harnessing the power of innovation and data to drive transformation, we want to hear from you!

Person specification

The Successful Applicant

  • Degree or equivalent in a relevant technical discipline
  • Proven track record of leading the development and delivery of digital, data and technological transformation that drives improved efficiency and effectiveness.
  • Sound understanding of digital, data and technological capabilities deployed across the public sector.
  • Experience of overseeing and leading the delivery of complex multidisciplinary projects and teams including matrix leadership across organisational and supplier boundaries.
  • Experience in driving innovation in partnership with both internal colleagues and external stakeholders.
  • Strong leadership skills, with the ability to build a collaborative and inclusive team. To attract, motivate and develop colleagues at all levels to achieve their highest potential with the ability to inspire and engage people through change.
  • Strategic thinker with the ability to think beyond standard and pre-existing models and paradigms to create new and creative ways to deliver services.
  • Inspirational and compelling expert, with technology acumen, able to capitalise on digital, data and technology opportunities which support delivery of corporate objectives.

No candidate will meet every single desired requirement. If your experience looks a little different and you think you can bring value to the role we’d love to hear from you!


Alongside your salary of £125,000, Parliamentary and Health Service Ombudsman contributes £33,750 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

  • Civil Service Pension scheme (minimum 26.6% employer contribution)
  • 5 Days annual leave
  • Hybrid working – 40% office based
  • Flexible working, autonomy over working patterns
  • Dedicated Learning and Development team
  • Employee discount scheme across hundreds of retailers
  • Bicycle loan scheme
  • Season ticket loan
  • Gym membership subsidy
  • Free advice help line to speak to professionals and counsellors
  • Paid for professional memberships
  • Eye test reimbursement
  • Access to the Headspace App
  • Support for carers

Equality, Diversion, and Inclusion

Equality, diversity, and inclusion are vital to the way we work. We recognise the importance of having a workforce made up of individuals with their own unique identities.

We know the value of having diverse, representative teams across our organisation, which is why we particularly encourage applications from candidates who are likely to be underrepresented. These include individuals who are from Asian, Black, Mixed Ethnicity or Other Ethnic Group backgrounds, disabled people & LGBTQ people.

If you want to join a dedicated team that makes a real difference and helps raise standards in public services, then is the opportunity for you.

Things you need to know

Selection process details

If you would like to learn more about the role, please contact Kathryn Hayes, Talent Acquisition Advisor -

Closing Date – 4th December 2023

Assessment dates – Psychometric test: 8th December 2023

Stakeholder panel: 12th and 14th December 2023 (virtually).

Interview: w/c 18th December 2023 (virtually).

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

We also do not accept CV’s. To apply for the role you will need to complete the application form by clicking on the ‘apply now’ button.

Applications from individuals only – no agencies

Feedback will only be provided if you attend an interview or assessment.


Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact

  • Name : Kathryn Hayes
  • Email :

Recruitment team

  • Email :

At The Hidden Market we're committed to Equality, Diversity and Inclusion, read our policy here. We inform clients that candidates should be evaluated on merit of their skills, experience and commercial attributes in relation to the role, and not background, disability, race, age, gender, sexual orientation, education, or any other discriminatory factor.

Sign in for more information See all marketing jobs