Digital IT Service Manager
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About the Job
Salary: £40,201 - £43,347
Digital IT Service Manager - 337288
Job grade: Senior Executive Officer
Locations: Leeds or Newcastle
Are you looking to make a bigger impact in your career?
Do you enjoy working in a digital environment alongside other service managers and infrastructure engineers?
Come and join our multi skilled team and you will have a fantastic opportunity in one of the largest organisations in the UK and enjoy fantastic Civil Service benefits.
DWP. Digital with Purpose
As a digital service manager within our 3rd line team, you’ll be utilising your ITIL skills, e.g. in Incident, Problem, Change, Knowledge and Service Transition.
The job involves working in a large team of service managers and infrastructure engineers. You will be liaising with product managers, users, and wider stakeholders in order to ensure excellent delivery and smooth running of various DWP services to our users.
Our government partners look to us to respond with agility and innovation to fulfil their changing needs for better collaborative and productivity. It is an ever evolving environment and suits those who enjoy working collaboratively and making things happen.
You will also enjoy excellent support for career progression, including training on all the latest methodologies to keep you up to speed. All whilst working for an organisation with extraordinary impact. Then there’s all the benefits we offer. Excellent work-life balance. Civil Service pension. We’re big on diversity, inclusion, equality and big on giving you whatever you need to succeed.
Your skills and knowledge
As Service Manager you are responsible for implementation, management and improvement of service management.
You will undertake standard service management duties e.g. incident, problem, knowledge, reporting and change management and may need to provide on call support in responding to queries addressing all aspects of the Products and Services including reference to policies and processes.
You will support the resolution of complex issues, enlisting support and escalating where appropriate to relevant IT service functions.
You are responsible for managing delivery to agreed performance targets in a cost effective and timely manner across all relevant functions, using relevant mechanisms e.g. service level agreements (SLAs).
Details. Wages. Perks.
You’ll join us in one of our brilliant digital hubs in Leeds or Newcastle.
We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model, with a mix of office and home working.
In return for your skills, we offer a competitive salary of up to £43,347 per annum.
You’ll also get a brilliant civil service pension with employer contributions of up to 27%.
You’ll get a generous leave package starting at 26 days and rising to 31 days (plus all the public holidays you’d expect, and the option for extra days off on flexi-leave)
We also have a broad benefits package built around your work-life balance which includes:
· Flexible working, flexi hours and flexi days
· Hybrid working: some time in a hub with the team, some time at home
· Family-friendly policies
· Time off volunteering and charitable giving
· Bring your authentic self to work with ‘I Can Be Me in DWP’
· Discounts and savings on shopping, fun days out and more
· Interest-free loans to buy a bike or a season ticket, so it’s even easier for you to get to work and start making a difference
· Sports and social activities
· Working in an award-winning environment and culture
· Professional development, coaching, mentoring and career progression opportunities
Click ‘apply’ to start your application!
At The Hidden Market we're committed to Equality, Diversity and Inclusion, read our policy here. We inform clients that candidates should be evaluated on merit of their skills, experience and commercial attributes in relation to the role, and not background, disability, race, age, gender, sexual orientation, education, or any other discriminatory factor.