IT & Digital Assistant - Hackney

For over 60 years the National Children’s Bureau (NCB) has been building a better childhood for all.

The Digital and Technology team is a relatively new team that has already done much to transform NCB’s systems and processes and has ambitions to do a lot more to help NCB deliver on its mission.

This exciting role supports digital and technology across the organisation, working across a range of technologies and digital products. This role has a particular focus on providing user support, digital product administration, and data quality management, but will also be involved in a range of other work including solution design and project delivery.

The role will support a range of products, platforms and technologies, with Salesforce’s CRM database as the product that the role will focus on most. The role will suit someone with a passion for working both with technology and with people.

Key responsibilities for the role include:

· providing user-friendly first line support and issue resolution

· monitoring and maintaining our data quality, with a particular focus on data held in Salesforce

· providing guidance and training on digital processes to staff.

To apply for this position, please complete and return a completed Application Form and Equal Opportunities Form by email to jobs@ncb.org.uk. Applications close at 08:00am on Monday 11 December 2023. Please follow the link for application forms.

Please quote the job title and reference number in your application. CVs will not be accepted.

Assessment and interviews to be conducted on Friday 15 December 2023.

Please note that only shortlisted candidates will be contacted.

NCB is an equal opportunities employer and we particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities, and male candidates, as we would like to increase the representation of these groups at NCB. We strive for our workforce to be representative of the communities that we serve and we know that greater diversity will lead to even greater results for children.