THE OPPORTUNITY
Account Manager Lead
Company:
Ozone Coffee
Location:
London
Employment type:
['Other']
About the Job
JOIN THE ULTIMATE COFFEE HOSTS
At Ozone, our purpose is to lead enduring change in the way coffee is valued, grown, produced, and enjoyed, sustainably for the future. We supply coffee to businesses across the world. Responsibly sourced and roasted to order.
We offer a full suite of support – dedicated customer service, coffee training, espresso machine installation and maintenance, equipment leasing, and hospitality know how. We love nothing more than partnering with people who are committed to delivering exceptional coffee to their customers.
Hospitality is our DNA. We are the Ultimate Coffee Hosts.
THE OPPORTUNITY
As Account Manager Lead at OZONE, you’ll lead our Wholesale Account Management and Customer Care teams to deliver an outstanding experience for every wholesale partner. You’ll oversee the day-to-day management of key accounts, ensuring communication is clear, service is reliable, and every customer feels supported and valued.
Working closely with the wider Wholesale team and other departments, you’ll help coordinate smooth operations — from onboarding and account development to technical support and service delivery. You’ll guide your team to build strong, lasting relationships that drive loyalty, consistency, and mutual growth.
This role blends people leadership with hands-on relationship management, offering the chance to make a real impact on how we support and grow with our wholesale partners. Calm under pressure and naturally collaborative, you’ll set the standard for service excellence and ensure every interaction reflects our commitment to quality and care.
WHAT’S IN IT FOR YOU?
- Free Coffee (obviously)
- Half Price restaurant and Café discount
- Competitive Wage
- Free Gym Membership*
- Cycle to Work Scheme*
- 6 weeks fully paid parental leave, for both Ozone employed parents
- Flexible Working Opportunities*
WHAT EVERY OZONE EMPLOYEE CAN EXPECT
// BE PART OF AN EVOLVING COFFEE JOURNEY
Every person at Ozone plays a defining role in enhancing the coffee world for everyone.
// MEET LIKE MINDED PEOPLE
Our people are the beating heart of our culture. Driven yet humble – nobody is too big to do the small stuff.
// BELONG AND THRIVE
We pride ourselves in creating a growth environment, without the politics and layers of hierarchy.
// WORK FOR A BRAND THAT DOES GOOD
We want to make our employees proud. Through the relationships we build and the progressive actions we
take – Our B-Corp status is just the start.
Ozone offers a competitive wage, casual work environment, a diverse and inclusive culture, with a
supportive atmosphere for professional development.
If you want to experience true hospitality as a person within it.
JOIN THE ULTIMATE COFFEE HOSTS
ABOUT YOU:
Previous
specialty coffee experience non-negotiable. People management experience desirable.
Full details of the role are available on application
At The Hidden Market we're committed to Equality, Diversity and Inclusion, read our policy here. We inform clients that candidates should be evaluated on merit of their skills, experience and commercial attributes in relation to the role, and not background, disability, race, age, gender, sexual orientation, education, or any other discriminatory factor.